WHAT YOU NEED TO KNOW
- The Open Mesh product line is being merged into the Datto Networking product line and will be available exclusively from Datto beginning January 1, 2019.
- Open Mesh will continue to sell through its existing direct and distribution channels through December 31, 2018.
- Open Mesh products purchased prior to December 31, 2018 will continue to work as always, with included cloud management and email-based support.
- Eligible partners are encouraged to transition to Datto, where they will benefit from a partner-centric pricing model that includes a lifetime warranty and 24/7/365 Direct-to-Tech support.
FREQUENTLY ASKED QUESTIONS
What is the news?
We’re starting the next chapter in the Open Mesh story: Open Mesh is now Datto Networking. The Open Mesh product line is being merged into the Datto Networking product line and will be available exclusively from Datto beginning January 1, 2019. Eligible partners are encouraged to become a Datto partner and experience the benefits of a partner-centric networking line that includes 24/7/365 direct to tech support, lifetime product warranty, MSP-friendly pricing and more.
Why is Datto making this change?
Open Mesh was acquired by Datto, a technology solutions provider exclusively focused on the IT channel, in late 2016. Datto is driven to empower the world's small and medium sized businesses with the best in enterprise-level technology, delivered through managed services providers. With that, Datto has combined the best of Open Mesh with pricing and additional services designed specifically for MSPs. The network landscape is evolving and Datto’s partner model allows for more focus on product development and faster innovation. Along with this comes a lifetime warranty and 24/7 support and exclusive access to a growing suite of products designed to help partners grow their businesses.
What will happen to my Open Mesh products?
We commit that existing Open Mesh networks will continue to operate like they always have and will be supported through the life of the product. Some products may be eligible to upgrade to Datto Networking, which includes 24/7 support, a lifetime warranty and much more. Contact us to inquire about upgrading.
Moving forward, those that become Datto partners will have the ability to receive all product/feature enhancements, as well as access to new products, software management tools, and new product categories that have yet to be announced.
The end of life policy and product matrix is available here.
Can I still buy under the one-time sales model?
The one-time sales model will be available through the end of 2018 on openmesh.com and through select distributors and resellers. Availability after January 1, 2019 will be limited to any remaining inventory on hand through distribution and online resellers.
What is the Datto Networking pricing model?
Datto Networking pricing aligns with how a managed services provider sells its service, on a month by month basis. There are low up-front costs, no contracts to sign, no long-term commitments, and products are billed only if the devices are active. Contact us to learn more and a representative will review your specific needs.
Will Open Mesh start charging a monthly fee on devices I’ve already purchased?
No, customers will not be charged a monthly fee on devices already purchased. Any device previously purchased from Open Mesh includes a free cloud license for the life of the product. Many products may be eligible to upgrade to Datto Networking, which includes 24/7 support, a lifetime warranty and much more. Contact us to inquire about upgrading.
Some customers who use custom features such as APIs or custom branding may see a charge as noted in our technical documentation. We will be reaching out to these customers directly.
I’m an MSP: how can I buy?
Become a Datto partner! Datto offers the most MSP-centric networking line in the world. Datto partners will have access to our complete line of access points, switches, firewalls and routers, managed power and a suite of complementary products designed to help your business grow.
I’m an end user: how can I buy?
Open Mesh products will be available to end-users through openmesh.com through the end of 2018 and from distributors and online resellers as long as inventory remains. As of January 1, 2019, Datto Networking products will be available exclusively through an authorized Datto partner. For assistance finding a local Datto Networking partner, click here.
I’m an ecosystem partner or software vendor: how can I buy?
Ecosystem, software and OEM partners (such as location-based marketing, point-of-sale, IoT and managed security services providers) will continue to have access to custom services and products. For more information, contact us.
I still have questions. Can I speak with someone?
Of course! We’re here to help. Contact us about the transition here and we’ll be in touch shortly.